Returns & Exchanges

At CAFUNĒ, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we offer returns or replacements primarily for damaged or incorrect shipments. Please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Provide Documentation

  Attach clear photographs of the packaging and the product if you received an item that was damaged during transit or is incorrect.

• 3.
  Verification Process

  Our quality assurance team will review your request within 24 hours to determine if a refund or a replacement shipment is appropriate.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.